Shipping and Returns

Shipping Policy

Thank you for visiting and shopping at Baby Tree NZ. We try to get your products packed up and shipped to you as quickly as possible.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be displayed at checkout.

 

Shipment method

Estimated delivery time

Shipment cost

Standard: NZ 
Order Value: $0-100

5-7 business days 

$5.00

Free Shipping: NZ 
Order Value: $100+

5-7 business days 

Free

Australia: Untracked

7-14 business days

$15.00

Australia: Tracked 7-14 business days $25.00

 

Delivery delays can occasionally occur.

 

Returns Policy

Materials and workmanship are guaranteed for a period of 90 days from date of purchase.
This covers material and manufacturing defects or faults, including broken elastic, seams, snap fasteners. The warranty excludes:
  • Normal wear and tear
  • Leakage or smells
  • Damage caused by misuse

Any defective products will need to be returned to us, with proof of purchase and a returns form, for repair or replacement. If replacement is required, the product will be replaced with another of the same colour and size (subject to availability). If deemed unreasonable, misuse or fair wear and tear, products will be returned at the customer's expense. 
Due to hygiene requirements- returns for non warranty reasons must be returned in new condition (not washed, soaked, tried on etc). Return shipping will be at the customers expense.

If you choose to purchase Baby Tree nappies second hand, we take no responsibility for the quality or the condition of the nappies regardless of age. Nappies are a garment and will wear out over time, especially because they are washed more often than anything else you use on a daily basis. The warranty is only valid to the original purchaser. As with most things, if you choose to purchase product second hand that is at your own risk.

Please contact us if you have any queries or concerns!
Lisa, Bex & the babies xx